Local Spark Digital Solutions Website Rental Fulfillment and Refund Policy

Introduction

At Local Spark Digital Solutions, we are committed to providing our customers with high-quality website rental services designed to drive leads and calls directly to their businesses. This document outlines our fulfillment and refund policies in detail, ensuring transparency and clarity in our operations. By purchasing services from Local Spark Digital Solutions, you agree to the terms outlined herein. 

Fulfillment Policy

1. Order Processing Timeline

Local Spark Digital Solutions strives to begin the fulfillment process for all orders promptly to meet customer expectations. Specifically: 

2. Customer Responsibilities for Timely Fulfillment 

To ensure a smooth and efficient process, customers are required to: 

  • Provide Accurate Information: Submit complete and accurate business information at the time of purchase, including contact details, business offerings, and any specific preferences for website customization. 
  • Respond Promptly to Requests: Respond to any requests for additional information or clarification from Local Spark Digital Solutions within a reasonable time frame. 
  • Confirm Setup Details: Review and approve website setup details when requested to avoid unnecessary delays. 

3. Website Deployment 

  • Timeline for Deployment: Once the initial order has been processed, most websites will be deployed and operational within 7-10 business days, provided all necessary information has been supplied by the customer in a timely manner.  Rental timeline shall begin immediately upon deployment. 
  • Customizations and Features: Custom features or unique requests may extend the deployment timeline. Customers will be notified in advance of any extended timelines. 

4. Post-Deployment Support 

Local Spark Digital Solutions provides ongoing support for rented websites, ensuring that they remain operational and optimized for generating leads: 

  • Technical Support: Any technical issues with the website will be addressed promptly through our customer support team. 
  • Updates and Optimization: Periodic updates may be made to ensure optimal performance, including content adjustments, SEO improvements, and lead-generation enhancements. 

 

Refund Policy

1. No Refunds on Funded Accounts 

Local Spark Digital Solutions has a strict no-refund policy for all accounts once payment has been received. This policy ensures that we can dedicate resources to fulfilling orders and providing top-quality service without interruption. 

  • Finality of Transactions: All payments made to Local Spark Digital Solutions are considered final and non-refundable. 
  • Customer Acknowledgment: By submitting payment, customers acknowledge and agree to this no-refund policy. 

2. Rationale for the No-Refund Policy 

We have implemented this policy to maintain fairness and efficiency across all customer interactions:

  • Resource Allocation: Our team begins working on website development, customization, and lead-generation optimization immediately upon receiving payment. These efforts require time, effort, and financial resources that cannot be reversed. 
  • Customized Services: The websites we provide are tailored to meet the unique needs of each customer. As such, these services cannot be resold or repurposed for other clients without expense to Local Spark Digital Solutions. 

3. Exceptional Circumstances 

While Local Spark Digital Solutions does not offer refunds as a standard policy, we understand that extraordinary circumstances may arise. In such cases: 

  • Customer Responsibility: Customers must provide detailed documentation of the issue within 10 business days of the event. 
  • Management Review: Our management team will review the case on a discretionary basis. Note that approval of any resolution other than a refund is at the sole discretion of Local Spark Digital Solutions. 

Order Cancellation Policy

1. Before Fulfillment Begins 

If a customer wishes to cancel their order, the following conditions apply:

  • Timeline for Cancellation Requests: Cancellation requests must be submitted in writing to our support team within 24 hours of placing the initial order.  All future subscription billings shall be cancellable via a link emailed to the customer and must be completed before the next billing period commences. 
  • Approval Process: Local Spark Digital Solutions reserves the right to review the cancellation request and confirm eligibility for cancellation before fulfillment has begun. 

2. Before Fulfillment Begins 

Once fulfillment has started (within two business days of payment), orders cannot be canceled, and no refunds will be provided. 

Service Terms and Conditions

1. Customer Use of Websites 

  • Exclusive Leads and Calls: All leads and calls generated from the rented websites are exclusively directed to the customer’s business. 
  • Compliance: Customers must use the website in accordance with applicable laws and regulations, including those related to advertising, marketing, and lead generation. 

2. Service Continuation 

  • Subscription Renewal: Website rentals are billed on a recurring basis. Customers are responsible for ensuring timely payment to avoid service interruptions.
  • Termination: Local Spark Digital Solutions reserves the right to terminate service for violations of these terms or non-payment. 

Dispute Resolution

1. Internal Dispute Resolution Process  Customers who have concerns or issues with their orders are encouraged to contact Local Spark Digital Solutions’s support team for resolution:
  • Contact Method: Email or phone support is available during regular business hours.
  • Resolution Timeline: Our team will respond to disputes within 5 business days and work towards a resolution as quickly as possible.

Changes to This Policy

Local Spark Digital Solutions reserves the right to update or modify this Fulfillment and Refund Policy at any time without prior notice. Changes will be effective immediately upon publication on our website. Customers are encouraged to review this policy regularly to stay informed of any updates. 

Contact Us

For questions or concerns regarding this Fulfillment and Refund Policy, please contact us at: 

  • Email: sitesupport@LocalSpark.ai 
  • Phone: 888-575-9738 
  • Hours of Operation: Monday through Friday, 8:00 AM to 5:00 PM (eastern time). 

Thank you for choosing Local Spark Digital Solutions for your website rental needs. We are dedicated to helping your business succeed by delivering high-quality, lead-generating websites. 

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